ITIL v3: Service Management Foundation | OTrain OTrain
ITIL v3: Service Management Foundation

ITIL v3: Service Management Foundation 

The course gives a detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL best practice framework.
Based on principles described in ITIL’s Service Support and Service Delivery books, this course focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate In IT Service Management, the prerequisite for the Practitioner and Service Manager levels of ITIL & ISO/IEC 20000 certification.

OTrain will conduct ITIL Course From 07 - 11 Oct 2018 with timing 4:00 PM - 7:30 PM 

To Register your seat call us: 0797676818 

Sunday, October 7, 2018
Thursday, October 11, 2018